UK postage varies. Below is an outline of the delivery options we offer
We only charge your card once we have shipped your items
All locomotives are inspected & fully tested before dispatch
Pre-Order & Forthcoming Releases(Payments are only taken when item(s) are ready for dispatch) with the exception of PayPal payments which will be taken at the time of ordering any Forthcoming releases are dispatched as they become available and subject to separate shipping charges if released at different times. We will ship together wherever possible and we can charge and hold items until the order is complete upon request.
Royal Mail 48 Hour Tracked – £4.50(Payments are only taken when item(s) are ready for dispatch) with the exception of PayPal payments which will be taken at the time of ordering Royal Mail aims to deliver within 2 days of dispatch, including Saturdays, when ordered before 3pm Tuesday-Friday and 10am on Saturdays *This is not a guaranteed service and parcels can take longer to arrive.
Royal Mail 24 Hour Tracked – £5.50(Payments are only taken when item(s) are ready for dispatch ) with the exception of PayPal payments which will be taken at the time of ordering Royal Mail aims to deliver within 1 days of dispatch, including Saturdays, when ordered before 3pm Tuesday-Friday and 10am on Saturdays your Tracking information will be sent to the email address and mobile phone number entered in your contact details. *This is not a guaranteed service and parcels can take longer to arrive.
24 Hour Tracked & Signed – £7.50Next working day delivery via Royal Mail when ordered before 2pm Tuesday-Friday and 10am on a Saturday for Monday delivery with a guaranteed delivery next day. Some deliveries may arrive by DPD Local depending on certain items that have been ordered when placing your order items that have been ordered between Saturday-Monday will be processed on the following Tuesday and your tracking information will be send to you via the email or phone number you have provided
All locomotives are fully tested before dispatch if anyone requires there item(s) not to be tested need to add this to the notes section when you place your order on the website if any are found to be faulty the buyer needs to pay the return postage as its my policy to test all items prior to dispatch this is to give you the best personnel customer service i can offer and cut out any potential problems in the future
What if my items do not arrive?
If your item(s) do not arrive at your chosen address, please call us on 01395-224608 where we will advise on the best course of action. For items that are untracked and uninsured, we are unable to offer a refund. However, we will assist you with a claim with Royal Mail. Please see the postage and insurance levels in the table above.
What if my item is damaged on arrival?
Depending on the postage option you have chosen will depend on the best course of action to take. We will need photographic evidence for any claims of damage and evidence of the packaging being damaged. If you notice the packaging is damaged on arrival, please photograph your package before opening it as this will help with a claim. If you are receiving a ‘signed for and tracked parcel’, please report the item as damaged to the delivery person at the point of signing. *You must let us know within 48-hours of any damaged parcels from point of delivery.
What if I live outside the UK?
Not a problem. Depending on your location we may need to charge slightly more for postage to your address.
What if I cancel my order before it arrives?
If your order arrives undamaged and remains as sold and unopened, you have 14 days to return your item to us. However, if we have dispatched your item you are liable for return postage to us via a fully tracked and insured delivery company. We recommend Interlink.