Payments for pre-orders & forthcoming releases

All pre order items with have the 2 choices of paying you can pay a non refundable deposit per item or you can pay the full balance which will be taken at the time of ordering  (Payments for in stock items are only taken when item(s) are ready for dispatch)  any Forthcoming releases are dispatched as they become available and subject to separate shipping charges if released at different times. We will ship together wherever possible and we can charge and hold items until the order is complete upon request. Please also note all Pre-Orders are subject to the manufacturer cutting our orders some times this may result in us not being able to fulfil your order or prices may change without any warning if this happens any money taken as a deposit will be refunded this does not happen very often. Any order that a deposit is paid is non refundable this is to safeguard us and to stop customers cancelling and leaving us with stock we do not need you do have a 14 day cooling off period which starts from the date you place an order to get in contact either by phone or email and we will give you a full refund on that order without any deductions being taken out    

Payment Methods

1. If you choose to pay a deposit by debit or credit card the amount will be taken from your card straight away and this also applies if you select to pay the balance in full
2. You can also select to do a bank transfer when you send the money over if you can please put your order number as a reference

Pre Orders also please note that manufacturers can change the price of items announced during there annual price increases unfortunately due to our trade price being increased the price might change but if you have ordered anything that this relates too you will be informed by email or phone and given the chance to cancel your order. If an item you have pre ordered arrives and you decide to cancel if you have paid a deposit this will not be refunded as the item you have ordered would of specially been ordered in for you and we will then be left with that item to sell  

 

Shipping Charges

Royal Mail Tracked 48 – £4.90

These items will be sent out via Royal Mail tracked 48 service and will go out on the same day if ordered before 2.00pm this is a 2-3 day delivery service (all orders are usually dispatched within 24 hours of ordering) please note items will only be posted Monday-Friday

Royal Mail Tracked 24 – £6.00

These items will be sent out via Royal Mail tracked 24 service and will go out on the same day if ordered before 2.00pm this is a 1-2 day delivery service (all orders are usually dispatched within 24 hours of ordering) please note items will only be posted Monday to Friday

 

Internationial Orders

Please note we are currently not sending any parcels overseas at this present time

 

Payment Plan Scheme

This is only available on Pre Orders but by using this sort code 40-20-32 and account number 61505947 name on the account is MR L J COLLETT and by putting your full name as a reference you can pay money each week or month or set up a standing order which ever suits you best to go direct in to a Collett’s Models deposit bank account where it will remain until you want to redeem your money. Once a month i will print the account statement off and go through all the payments and create your very own Payment plan spreadsheet with all the money that has gone in and out of your account you can ring me at the shop anytime if you want to no what your balance is for an example if a item you would like costs £100.00 and its due in 10 months you can pay in £10 a month and you will know when its due it will be all paid off you can also contact me at the shop on 01395-224608 if you require any further information

 

Refunds

If you decide to cancel an order and you have paid a deposit this is non refundable. If you have placed an order and wish to cancel and have paid in full we will keep 10% of the total per order to cover our administration costs. you do have a 14 day cooling off period which starts from the date you place an order to get in contact either by phone or email and we will give you a full refund on that order without any deduction being taken out.

 

Why do we take a deposit for pre-orders?

We take a deposit for a variety of reasons, the main one is to give you peace of mind. Because placing a deposit creates a contract between you, the customer, and us, this is better for you as it means you have the peace of mind that we are obligated to do our complete upmost to fulfill your pre-order come rain or shine (of course, there are incredibly rare exceptions, please see cancellations below).

Returning faulty or unwanted goods

When returning faulty or unwanted good please send these back to Colletts Models,20 Albion Street,Exmouth,Devon,EX82JS. If you are sending back unwanted goods this will be at your own cost if you have an item that does develop a fault please get in touch with us because you may be able to send the item direct to the manufacture for them to repair or replace if it does have to come back to us please send via Royal Mail 2nd class signed for only we will not refund any other service this has been sent by

 

How do you know how many you can sell? Do you ever oversell?

No, we will never knowingly oversell a pre-order item. We place our orders with the manufacturer at the time an item is announced, and we never sell over that amount. Once an item has hit the limit we set it too, it is mark as “Sold out” or removed from the website entirely. If extra stocks can be obtained, we will then re-open the pre-order book.

We often set our pre-order limit on items a lot lower than the actual amount we order. This is because a lot of items now sell out before they are released, meaning that if an item arrives in damaged or not up to standard, there can either be a lengthy wait whilst it is repaired or even no replacement meaning that you are left missing out. We don’t like this and therefore we will always keep back spare models of pre-sold out items – these items are kept unsold until all of the pre-order models have been tested and/or shipped. After a short period of time, if all of the pre-ordered models have arrived safely with their owners and there are any spare models left, they will be added to our website and sold from stock (this is often why previously sold out items occasionally come back into stock on our website).

 

What happens if the manufacturer cuts down your order?

This is incredibly rare, but it can happen. As we keep spare models back (see above), we very rarely get cut back enough that customer models are effected but it is something we have to be prepared for. In this case, we will do our upmost to try and fulfil your order, even if this means purchasing models from another retailer! 

In the incredibly rare case we have to cancel a pre-order for this reason, the deposit is refunded immediately without question.

 

Can I cancel my pre-order?

Sure! Just contact us at the shop or via the contact us form on the website and one of our team will process that for you. What happens to your deposits or money paid in full depends on each individual case, however typically we add it onto your account as store credit for a future order or we keep 10% of the balance per order to cover administration costs. You do have a 14 day cooling off period which starts from the date you place an order to get in contact either by phone or email and we will give you a full refund on that order without any deductions being taken out

 

 

 

 

 

All locomotives are fully tested before dispatch if anyone requires there item(s) not to be tested need to add this to the notes section when you place your order on the website if any are found to be faulty the buyer needs to pay the return postage as it’s my policy to test all items prior to dispatch this is to give you the best personnel customer service I can offer and cut out any potential problems in the future