UK postage varies. Below is an outline of the delivery options we offer
We only charge your card once we have shipped your items on all instock products
All locomotives are inspected & fully tested before dispatch
Pre-Order & Forthcoming Releases
All pre order items with have the choice of paying a deposit per item or you can pay the full balance which will be taken at the time of ordering (Payments for in stock items are only taken when item(s) are ready for dispatch) any Forthcoming releases are dispatched as they become available and subject to separate shipping charges if released at different times. We will ship together wherever possible and we can charge and hold items until the order is complete upon request.Please also note all Pre-Orders are subject to the manufacturer cutting our orders and some times this may result in us not being able to fulfil your order if this happens any money taken as a deposit will be refunded.
Royal Mail 48 Hour Tracked – £4.50
(Payments are only taken when item(s) are ready for dispatch) Royal Mail aims to deliver within 2 days of dispatch, including Saturdays, when ordered before 14.30 pm Monday-Friday *This is not a guaranteed service and parcels can take longer to arrive.
Royal Mail 24 Hour Tracked – £5.50
(Payments are only taken when item(s) are ready for dispatch ) Royal Mail aims to deliver within 1 days of dispatch, including Saturdays, when ordered before 14.30pm Monday-Friday your Tracking information will be sent to the email address and mobile phone number entered in your contact details. *This is not a guaranteed service and parcels can take longer to arrive.
24 Hour Tracked & Signed (APC) – £7.50
Next working day delivery via APC when ordered before 13.45pm Monday-Friday items that have been ordered between Saturday-Sunday will be processed on the Monday and your tracking information will be sent to you via the email or phone number you have provided with a 2 hour time slot being allocated to you for the delivery time
All locomotives are fully tested before dispatch if anyone requires there item(s) not to be tested need to add this to the notes section when you place your order on the website if any are found to be faulty the buyer needs to pay the return postage as it’s my policy to test all items prior to dispatch this is to give you the best personnel customer service I can offer and cut out any potential problems in the future
If your item(s) do not arrive at your chosen address, please call us on 01395-224608 where we will advise on the best course of action. For items that are untracked and uninsured, we are unable to offer a refund. However, we will assist you with a claim with Royal Mail. Please see the postage and insurance levels in the table above.
Depending on the postage option you have chosen will depend on the best course of action to take. We will need photographic evidence for any claims of damage and evidence of the packaging being damaged. If you notice the packaging is damaged on arrival, please photograph your package before opening it as this will help with a claim. If you are receiving a ‘signed for and tracked parcel’, please report the item as damaged to the delivery person at the point of signing. *You must let us know within 48-hours of any damaged parcels from point of delivery.
Not a problem. Depending on your location we may need to charge slightly more for postage to your address.
If your order arrives undamaged and remains as sold and unopened, you have 14 days to return your item to us. However, if we have dispatched your item you are liable for return postage to us via a fully tracked and insured delivery company. We recommend Interlink.