Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the Shopping Cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

If you have made a mistake in your order and cannot correct it in the Shopping Cart, contact us so we can correct the mistake.

When you receive confirmation of your order, this is to indicate that we have also received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Pre-order

Items may appear with £0.00. This is when the manufacturer has not yet released a recommended retail price (RRP) for that product. As soon as we receive this it will be updated on our website and you will be informed via an email of the price for that item if you have pre-ordered it.

All pre-ordered items have estimated prices and release dates for which are subject to change. We will do our best to notify you of any changes to your pre-order purchases.

We only charge for items when they are shipped (unless PayPal is used, in which case the full amount will be charged at the time of ordering). However, we will obtain authorisation from your card issuer for the full order amount when the order is initially placed. We accept card payments by Visa, MasterCard, Maestro, Delta please note Paypal has now been taken off of the website which will enable me to make products cheaper to you the customer if you would like to pay via paypal i can take payments via the friends and family option or add the fees to the final transaction cost if you would like to do this then please email me at Leighjcollett@hotmail.com

Pre-orders

Items pre-ordered have 2 payment options you can pay a non-refundable deposit or you can pay in full please note even though it is a pre order if you click pay in full this amount will be taken from you bank on the day you order through the website If your order includes pre-order items (those that are currently not in stock) then the following will apply

• Items in stock will be shipped immediately (orders including items shown as expected 2-3 days will be held until all those items are in stock and then shipped).
• If your order includes other pre-order items, these items will be dispatched as they become available. Shipping will be charged at our normal rate on each dispatch.
• Occasionally, at our discretion, we may hold products until others are in stock to minimise the shipping costs.

Full delivery T&C’s can be found here.

We aim to dispatch your order within 24-hours. However, this may be longer at busy times. If you need the item urgently please select a priority shipping option. If you require any help, please call us and we will do what we can to assist. Unless otherwise agreed, items are sent via our Courier.

You must inform us within two (2) working days from receipt if the goods are damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

For lost items sent via Royal Mail within the UK, claims can only be investigated 28 days after dispatch and must be made in writing within 40 days of dispatch. In the case of lost items sent via Airmail, claims can only be investigated 40 days after dispatch and must be made in writing within 50 days of dispatch.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

For items shipped by Courier, you must notify us if the item does not arrive by the delivery day stated on your dispatch email. Failure to do so may result in a further delivery charge being made to your account. Items not accepted or items that cannot be delivered will have a return charge applied.

Deposits 

The Colletts payment scheme is set over one of 2 options. Pay in full, or pay a deposit  Any postage costs must be paid upfront with any payment scheme. Please note, that any order must be fully paid for, including pre-orders, before that item is shipped and delivered. If there is a price change on a pre-order, you will be charged the difference OR refunded the difference, this is due to suppliers not always giving us correct pricing.

You must have a valid email address as we will email you a new payment reminder once every month. It is your responsibility to check payments are made. You can check the status of any order in MY ACCOUNT area of the website.

Please note if the items you have ordered have arrived in stock and we ring you to get the rest of the payment for the order and you decide you do not wish to proceed with the order any deposits taken with be kept by us as a handling and admin fee

Payment Plan Scheme 

This is only available on Pre Orders but by using this sort code 40-20-32 and account number 61505947 name on the account is MR L J COLLETT and by putting your full name as a reference you can pay money each week or month or set up a standing order which ever suits you best to go direct in to a Colletts Models deposit bank account where it will remain until you want to redeem your money. Once a month i will print the account statement off and go through all the payments and create your very own Payment plan spreadsheet with all the money that has gone in and out of your account you can ring me at the shop anytime if you want to no what your balance is for an example if a item you would like costs £100.00 and its due in 10 months you can pay in £10 a month and you will know when its due it will be all paid off you can also contact me at the shop on 01395-224608 if you require any further information

Generally

Goods are shipped via the Royal Mail First Class Recorded Mail and our Couriers, although we reserve the right to use any carrier or service. Items that are returned to us will be charged a return to sender fee of £24 (within the UK mainland) plus an additional re-delivery charge. Liability for the failure of next day delivery is limited to the difference paid between next day and standard service.

We guarantee your satisfaction. All of our products come with a manufacturers guarantee.

Except for special orders, goods purchased from us may be returned within ten (10) days of receipt for a refund, providing you have notified us in writing of your intention to return items in person, by post or by e-mail within these ten days. The goods must be returned to the above address and the cost of packing and returning any goods will be at the customer’s expense. A handling charge may be levied to cover our outbound shipping costs.

Faulty or damaged goods

Please use a suitable service when returning goods, as we cannot be held responsible for any returned goods lost in transit. We must receive goods within 14 days of receipt, and any goods returned must be received by us in the condition they were received by the customer. Sealed boxes and packages such as plastic or metal kits must be unopened, clear bags with header cards must be intact, goods will only be refunded if they are in the condition that they were received. A full refund will be made within 28 days of the goods being received back by us, less any carriage charge if delivery was outside the UK This condition does not affect your rights on the return of faulty goods. We will refund you the postage you originally paid when you return a faulty product to us to help cover all or most of that cost. If a customer returns what they believe is a faulty product and no fault can be found postage will not be refunded for the returned item